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Hawaii Pacific Health Telephone Operator - Telecommunication in Aiea, Hawaii

Job Description

Pali Momi Medical Center overlooks majestic Pearl Harbor on the island of O‘ahu. With 116 beds and more than 390 physicians on its medical staff, Pali Momi has delivered many medical firsts to the community, including West O‘ahu’s only interventional cardiac catheterization unit for the detection and treatment of heart disease, a fully integrated minimally invasive surgical suite, CT scan and MRI services, emergency services, a Women’s Center and the state’s first Retina Center. Pali Momi is the only facility in Hawai‘i that utilizes a team triage approach in its Emergency Room, where patients are promptly evaluated by an emergency physician. For five consecutive years, the American Heart Association has recognized the hospital with its Gold Award for excellence in the treatment of coronary artery disease and its Gold Plus Award for Heart Failure, making it one of only 7 in the nation to receive this distinction.

Join the Telecommunications department and support our mission to provide high quality health care to patients by facilitating an accurate telephone switchboard service and friendly customer service. This department assists external and internal customers by directing phone calls to the appropriate departments and services. The Telecommunications team also assists with the coordination of emergency responses following established protocols to assure hospital security regulations.

As the Telephone Operator, you will help to ensure the maintenance of efficient and helpful communications service to the employees and clients of Pali Momi. You will serve as a professional customer service bridge between internal and external customers through the use of telecommunication systems and processes. We are looking for someone with excellent communications and customer service skills and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Pali Momi Medical Center, Aiea, HI

Work Schedule: Rotating - 8 Hours

Work Type: Per Diem

FTE: 0.475000

Bargaining Unit: Non-Bargaining

Exempt: No

Minimum Qualifications: High school or equivalent.

EOE/AA/Disabled/Vets

Position Telephone Operator - Telecommunication

Category Information Technology

Employment Type Employee

Location Pali Momi Medical Center, Aiea, HI

Req ID 12426

Hawaii Pacific Health is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law.

Please review the Office of Federal Contract Compliance Programs (OFCCP) flyer here and supplement here.

Hawaii Pacific Health does not unlawfully discriminate against applicants and employees for inquiring about, discussing or disclosing their pay, or in certain circumstances, the pay of their co-workers. The complete provision is listed here.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call (808)535-7571 or email jobs@hawaiipacifichealth.org. Concerns or complaints should be brought to the attention of the Director, Workforce Development.

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