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Hawaii Pacific Health Account Management Specialist - IT in Honolulu, Hawaii

Job Description

Hawai‘i Pacific Health is a nonprofit health care system formed in 2001 with the merger of three longtime Hawai‘i health systems. It is the state’s largest health care provider, committed to providing the highest quality medical care and service to the people of Hawai‘i and the Pacific Region through its four hospitals, 49 outpatient clinics and service sites, and more than 1,300 affiliated physicians. The system is anchored by its four flagship nonprofit hospitals: Kapi‘olani Medical Center for Women & Children, Pali Momi Medical Center, Straub Clinic & Hospital and Wilcox Memorial Hospital, which have led groundbreaking initiatives in women’s health, pediatric care, cardiovascular services, cancer care and bone and joint services. Hawai‘i Pacific Health ranks among the top 5 percent of hospitals nationwide in the adoption of electronic medical records, with system-wide implementation that allows its hospitals and physicians to offer integrated, coordinated care throughout the state.

Information Technology (IT) implements, supports and maintains all systems at Hawai‘i Pacific Health facilities. The department encompasses the people, records and activities that process the data and information in the organization. The team provides support to users, and acts as the key liaison between the business community and vendors. It also codes, defines criteria, performs testing and debugging, and maintains programs in order to meet the informational needs of Hawai‘i Pacific Health’s numerous facilities and administrative offices.

As the IT Account Management Specialist you will be responsible for the creation, management, and security of user accounts on various applications and systems utilized by Hawai‘i Pacific Health’s employees. This highly organized and detail oriented individual will also serve as a liaison between internal application analysts and external customers. We are looking for someone with strong customer service and technical skills who shares our commitment to delivering the highest quality health care to Hawai‘i’s people.

Under the Centers for Medicare and Medicaid Services (CMS) Federal Vaccination Mandate, all heath care workers must be fully vaccinated against COVID-19 or have an approved medical or religious exemption from receiving the COVID-19 vaccination.

Location: Hawaii Pacific Health, Honolulu, HI

Work Schedule: Day/Evening - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Minimum Qualifications: Bachelor’s Degree in Information Technology, Business, or related field, or an equivalent combination of education, training, and/or related experience. One (1) year experience in customer support, Data Control and/or Information Systems. Experience demonstrating computer knowledge and excellent customer service skills.

Preferred Qualifications: Knowledge and/or experience in Active Directory, Epic Security, or other business applications. Prior work experience in Information systems or healthcare is desirable.


Position Account Management Specialist - IT

Category Information Technology

Employment Type Employee

Location Hawaii Pacific Health, Honolulu, HI

Req ID 19021