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Hawaii Pacific Health Patient Service Rep, Lead - Pearlridge Administration in Honolulu, Hawaii

Job Description

Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

Straub Pearlridge is proud to bring our patients and their families the best in medical care at a convenient, close-to-home location in West O‘ahu. Our services here include: diagnosis and treatment of illness and injury for infants, children, adolescents and adults; well-baby, well-child and adolescent check-ups; adult physical examinations; obstetric/gynecology and family planning services; treadmill testing/Holter Monitor; dietary and health education counseling; X-ray imaging; physical therapy; pharmacy; on-site lab testing; contact lenses/optical shop; pre-marital lab tests; and routine immunizations. Our specialty services include cardiology, dermatology, general surgery, neurology (adult and pediatric) and sleep disorders, ophthalmology, physiatry, rheumatology, sports medicine, and vascular surgery. The Administration team works to ensure that all these services are delivered and managed in an efficient manner with friendly customer service.

If you are highly organized and have a talent for coordinating multiple areas in a single department, you could be the ideal candidate for our Lead Patient Service Representative position. In this role, you will coordinate work activities and staffing at our Pearlridge Clinic, including training and maintaining of master schedules; processing of professional/technical fees generated by department providers; interviewing, registering, admitting, updating and creating patients’ medical records; and acting as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. We are looking for someone with exceptional planning and communication skills, the ability to work in a collaborative, team-oriented environment, and a commitment to creating a healthier Hawai‘i.

*Under the Centers for Medicare and Medicaid Services (CMS) Federal Vaccination Mandate, all health care workers must be fully vaccinated against COVID-19 or have an approved medical or religious exemption from receiving the COVID-19 vaccination.*

Location: Straub Medical Center, Honolulu, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Minimum Qualifications: High school or equivalent. Two (2) years clerical support experience in a healthcare setting including medical insurance and collection experience.

Preferred Qualifications: Associate’s Degree in business administration or related field. ICD-9 and CPT coding certification. Medical terminology experience. MS Office Suite (e.g. Word, Excel, Power Point, Outlook, etc.) experience.

EOE/AA/Disabled/Vets

Position Patient Service Rep, Lead - Pearlridge Administration

Category Administrative

Employment Type Employee

Location Straub Medical Center, Honolulu, HI

Req ID 20680

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