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Hawaii Pacific Health Coordinator, Patient Relations - Risk Management in Lihue, Hawaii

Job Description

Founded in 1938, Wilcox Medical Center is a not-for-profit medical center dedicated to providing the Kaua‘i community with accessible quality health care. The largest medical center on Kaua‘i, it is a state-of-the-art acute care facility with a full suite of services offering 30 specialties and programs, including cardiology, emergency, family practice, gastroenterology, health management, internal medicine, neurology, OB-GYN, oncology, orthopedics, pediatrics and urology. Its 20-bed emergency department serves as the island’s Primary Stroke Center. The medical center also has four birthing suites, seven intensive care beds and 20 same-day surgery beds. Wilcox is the first American College of Surgeons-verified Level III Trauma Center in the state of Hawai‘i. The American Heart Association has recognized Wilcox with its Get with the Guidelines award for Stroke (S), Gold Plus and Honor Roll Elite Plus. Wilcox is a Healthgrades five-star recipient for the treatment of heart attack and five-start recipient for treatment of Stroke; and is the only medical center in the state to be named a Top 100 Rural and Community Hospital by the National Rural Health Association.

At Wilcox the Captive Risk Management department promotes the health and safety of patients, employees, physicians and visitors. Our team focuses on identification and prevention/control of risk exposures within the organization that may cause injury, jeopardize the safety and security of the environment, and/or result in costly claims and lawsuits with subsequent financial loss to the organization. We strive to protect the organization’s resources against losses arising from occurrences that could have been averted with appropriate risk management measures.

If you are highly engaging, empathetic, and have a talent for resolving potential conflicts, you could improve patient experiences at Wilcox by mitigating risks and solving problems before they get out of hand. As the Patient Relations Coordinator, you will administer, manage and coordinate the resolution of patient relations issues. This may include acting as liaison between patients/families and the physicians/staff; providing a direct channel through which patients can seek resolution to problems; coordinating the formal patient grievance process; and supporting all clinical entities within the designated facility. You will also provide education and consultation on risk prevention and patient relations issues, and serves as a member of the organization’s Risk Management Team. We are looking for someone gifted at conflict resolution and risk mitigation who shares our commitment to creating a healthier Hawai‘i.

*Under the Centers for Medicare and Medicaid Services (CMS) Federal Vaccination Mandate, all health care workers must be fully vaccinated against COVID-19 or have an approved medical or religious exemption from receiving the COVID-19 vaccination.*

Location: Wilcox Medical Center, Lihue, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: Yes

Minimum Qualifications: Bachelor’s degree in Health Care or related field and/or equivalent combination of education, training and experience. Two (2) years of progressive clinical or operations experience in a health care setting with some demonstrated program development and training skills. Prior hands-on experience communicating with patients and resolving patient related issues or concerns.


Position Coordinator, Patient Relations - Risk Management

Category Quality

Employment Type Employee

Location Wilcox Medical Center, Lihue, HI

Req ID 19435